Summer Job - Customer Success Manager

🚀 Real work. Real customers. Real summer.

What if your internship gave you something most students don’t get until years into their career - a front-row seat to how Customer Success actually works in a fast-growing SaaS company?

At Bizzy, we’re building Europe’s #1 sales workspace, and our CS team is at the heart of it. We help hundreds of customers get value from our platform every single day. This summer, we’re looking for a Customer Success intern to join us in Ghent and take on a meaningful role in that mission. You’ll handle real support tickets, help new customers onboard, keep accounts healthy, and make our knowledge base sharper. No coffee runs. No busywork. Just impact - from day one.

📍 Based in Ghent, with flexibility to work from home.

🔥 What you’ll be doing?

• Be the first line of support

You own the inbox. Every day, you’ll handle incoming customer questions through our support tooling, write smart canned responses and email templates, and make sure every customer gets a fast, helpful answer. You’ll monitor SLAs, track ticket volumes and resolution times, and flag recurring patterns back to the team. When something’s missing in our help center, you’ll write it; in English, with screenshots and video walkthroughs where needed.

• Help new customers hit the ground running

Onboarding sets the tone for the entire customer relationship. You’ll send welcome emails, follow up on check-ins in HubSpot, and make sure new clients are actually up and running - not just signed up. You’ll keep our onboarding materials crisp: slide decks, one-pagers, email sequences. And you’ll monitor the onboarding → nurturing flow to spot what’s working and what needs fixing.

• Keep accounts healthy

For a set of smaller accounts, you’ll run health check snippets, keep CS fields and notes current in HubSpot, and flag churn signals early. When accounts show warning signs, you won’t just escalate - you’ll reach out proactively, calls included.

• Build our knowledge base

You’ll update existing help center articles (layout, links, screenshots), write new ones based on recurring questions, and keep our internal Notion documentation up to date. You’ll also help prep materials for business reviews and customer meetings, and keep our slide decks on brand.

• Turn data into signal

Weekly, you’ll report on support metrics - volume, resolution time, categories - and surface the trends that matter: is a feature causing repeated confusion? Do we need new help content? You’ll make sure the CS team always knows what’s happening on the ground.

✨ Why you’ll love this internship?

• You’ll learn Customer Success for real. Not from a textbook - from doing it inside a fast-growing SaaS company with real customers, real data, and real stakes.

• You’ll work with pro tools from day one. HubSpot, Plain, Mixpanel, Modjo - the kind of stack you’d find in any top-tier scale-up.

• You’ll have a real buddy. Laura (Senior CSM) will be by your side from the start. Weekly check-ins, full shadowing, and straight answers when you need them.

• You’ll actually ship things. New help articles, onboarding decks, customer outreach - you’ll see your work live and used.

• You’ll understand the full picture. Sales, CS, Product - you’ll sit at the intersection and see how a modern SaaS company actually grows.

On top of competitive internship compensation (in line with Bizzy’s internship policy):

🍏 Fresh fruit in the office (and cookies 🤫)

🕛 Flexible working hours and locations - we love seeing you in the office at least 3 days a week

🎁 Bizzy merchandise

🍺 🎉 Team drinks and events

🌈 Diverse teams build better products. That starts with you. Don’t meet every requirement? Apply anyway. We actively want to hear from people of all backgrounds, even (especially) if you’re unsure you tick every box. Confidence gaps and imposter syndrome hold too many great people back. Don’t let that be you.

💡 What makes you a great fit?

• You’re a student in a commercial, linguistic, communications, or business programme (Bachelor or Master).

• You speak Dutch and English fluently — written and spoken. French is a bonus.

• You’re customer-obsessed — empathetic, patient, and genuinely solution-focused.

• You’re digitally fluent — you pick up new tools fast and don’t need hand-holding to get there.

• You’re structured and self-sufficient — you can prioritise, plan, and push things forward independently.

• You write well — clear, professional emails and articles come naturally to you.

• Ideally you’re available for at least 2 months (July,August,September 2026), full-time or 4/5 in consultation.

• You’re curious about AI and automation — because we definitely are.

Nice to have:

• Familiarity with SaaS or B2B environments

• Experience with CRM tools (HubSpot, Salesforce, or similar)

• Experience with support tooling (Freshdesk, Zendesk, Intercom, or similar)

• Affinity with sales and commercial processes

• Interest in data and analytics (Mixpanel, dashboards)