Head of Customer Success

🚀 Ready to turn customer success into a serious growth engine?

Imagine a world where sales teams never have to worry about prospecting anymore: just high-quality leads, enriched with context, delivered in the tools they are already using. Well, that dream is becoming reality with Bizzy, the first European sales platform that truly automates lead generation. We identify the right companies and contacts, and push them directly into sales' CRM enriched with context why and how they should reach out.

We've experienced strong growth over the past few years and recently surpassed 500 customers. As we continue to scale, we're focused on ensuring our customers become even more successful and satisfied. To turn this into reality, we are looking for a stellar and experienced Head of Customer Success.

If you love building high-performing teams, setting strategies that actually work, and seeing customers turn into superfans, keep reading. You might just be exactly who we need.

📍 Location: Ghent, with flexibility to work from home 2 days per week.

🔥 What you'll be doing

• Lead the Customer Success team – Coach, inspire, and grow a team of Customer Success Managers to deliver best-in-class service.

• Design the big picture – Build and execute a scalable Customer Success strategy that drives adoption, retention, and expansion.

• Own customer outcomes – You’re not just about keeping customers happy—you’re about helping them achieve real, measurable results.

• Align across the company – Collaborate with Sales, Product, and Marketing to make sure customer insights drive our growth and innovation.

• Set the metrics that matter – Define KPIs, measure performance, and use data to continuously optimize how we work.

• Be the voice of the customer – Champion feedback and insights across the organization to keep us laser-focused on what really matters.

• Join Bizzy's Leadership Team - Shape the strategy, scale the impact, and help make Bizzy the go-to platform for every ambitious sales team in Europe.

💡 What makes you the perfect match

• You’ve got 5+ years of experience in Customer Success leadership roles, ideally in a fast-growing SaaS environment.

• You’ve built and scaled Customer Success teams before and you know what works (and what doesn’t).

• You think strategically but aren’t afraid to get hands-on when needed. You love setting direction and rolling up your sleeves.

• You’re passionate about customer outcomes and know how to turn strong relationships into strong results.

• You’re data-driven, you understand how to track health scores, churn rates, NRR, and more, and you use those insights to steer the ship.

• You’re an inspiring people manager who knows how to hire, coach, and lead a team to high performance.

• Fluent in English (Dutch or French is a nice bonus).

✨ Why you'll love working with us

We’re all about growing – together, and by learning every step of the way. We keep it real, with honest conversations that help us move forward. We take initiative, make bold moves, and lead by doing. And yes, we work hard, but we also make time to celebrate the wins.

Joining Bizzy means being part of an ambitious team bringing cutting-edge solutions to the European market. If you're ready to make an impact and grow fast, apply now—we can’t wait to meet you!

On top of a competitive salary, we offer the following benefits:

• 🛠️ The right tools to do your job without headaches and drama;

  • 💻 MacBook Air

  • 📱iPhone 16 (with subscription)

• 🏥 Healthcare benefits plan (incl Alan daily care)

• 🥪 Meal vouchers

• ⚖️ A Flex Income Plan through Payflip

• 🕛 Flexible working hours and locations, although we love to connect in person at least 3 days per week.

• 🍏 Fresh fruit in the office (and cookies as well 🤫)

• 🧑‍🎓 Dedicated budget to support your growth and development

• 🎁 Awesome Bizzy merchandise

• 🍺 🎉 🏂 Team drinks and events

🌈 Diverse teams build better products. That starts with you.

Don’t meet every requirement? Apply anyway. We actively want to hear from people of all backgrounds—even (especially) if you’re unsure you tick every box. Confidence gaps and imposter syndrome hold too many great people back. Don’t let that be you.