Customer Success Manager

Hi there 👋! We are Bizzy, but we'll talk about us later! Right now it's all about you.

As we grow fast, we need a high-energy, passionate Customer Success Manager who’s ready to roll up their sleeves and thrive in our scale-up hustle.

As our Customer Success Manager (CSM), you’ll turn customers into Bizzy ambassadors by building strong relationships and helping them succeed with our product. You’ll be the vital link between customers and teams like product, engineering, and sales. We’re after someone tech-savvy, a great communicator, and a natural problem-solver. Your mission? Boost product adoption, retain customers, and help drive Bizzy’s growth.

This role is located in Ghent, with flexibility for working from home 2 days per week.

We believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for business success so feel encouraged to shine, however that manifests.

Here’s what you’ll be doing:

• Building relationships: Cultivate strong, genuine, and long-lasting connections with clients, establishing yourself as their trusted partner throughout their journey.

• Owning the client journey: Be the primary point of contact, always ready to address client needs and help them succeed with our product.

• Identifying opportunities: Spot chances to deliver even more value by proposing tailored solutions and innovative ideas that clients will love.

• Bridging gaps: Act as the link between clients and internal teams, ensuring client feedback directly shapes our product and drives improvements. #UnitedByGrowth

• Boosting engagement: Drive product adoption through creative training sessions, webinars, events, and hands-on support that inspire enthusiasm. #LeadTheWay

• Ensuring retention: Monitor client health, proactively tackle churn risks, and implement strategies that build loyalty and satisfaction.

• Resolving escalations: Handle client concerns with urgency and professionalism, always staying focused on achieving positive outcomes.

• Driving innovation: Embrace the dynamic start-up environment by challenging current processes, suggesting improvements, and helping us elevate our game. #HustleAndUnwind

To excel it in this role, you should have/be

• Experience: Proven experience in a customer-facing role, preferably in a SaaS or tech environment.

• Exceptional communication: Great interpersonal and communication skills that foster trust and connection with clients.

• Adaptability: Ability to thrive in a fast-paced, dynamic, and ever-changing environment.

• Problem-solving mindset: Strong problem-solving skills and a proactive approach to challenges.

• Energy and enthusiasm: A high level of energy, enthusiasm, and a can-do attitude.

• Team collaboration: A team-player mindset with a collaborative approach to working across departments.

• Multilingual fluency: Fluency in Dutch, English, and French is a must.

Why should you join us?

At Bizzy, we are on a mission to help our customers in sales, marketing, recruitment and investments focus on the human side of doing business. Bizzy is the B2B intelligence platform helping businesses discover high-quality, ready-to-buy leads through a unique blend of public and trade registers, dynamic intent data, and AI-powered insights. We are the go-to-source for comprehensive, local B2B data.

Joining Bizzy is contributing to bringing our innovative solutions to the European market. If you're ready to achieve challenging goals and be part of a dynamic team, apply now and help drive Bizzy's success!

We pride ourselves on our company values - United by Growth, Candid Candor, Lead the Way, and Hustle and Unwind - which guide everything we do.

On top of a competitive salary, we offer the following benefits:

• 🛠️ The right tools to do your job without headaches and drama;

  • 💻 MacBook Air

  • 📱iPhone 16 (with subscription)

• 🏥 Healthcare benefits plan (incl Alan daily care)

• 🥪 Meal vouchers

• ⚖️ A Flex Income Plan through Payflip

• 🕛 Flexible working hours and locations, although we love to connect in person at least 3 days per week.

• 🍏 Fresh fruit in the office (and cookies as well 🤫)

• 🧑‍🎓 Dedicated budget to support your growth and development

• 🎁 Awesome Bizzy merchandise

• 🍺 🎉 🏂 Team drinks and events

Diverse teams build better products - an asterisk you'll want to read

We know for a fact that women, people of color, and minorities in general, are not likely to apply for a job they only feel 70% qualified for. We're here to tell you that you are, in fact, enough, and strongly encourage you to be confident and to submit your application either way. You've got this! We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates, so please don’t hesitate to apply — we’d love to meet you!