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Customer Success Manager

Hybride
  • Gent, Vlaams Gewest, België
Customer Success

Functieomschrijving

Hi there 👋! We are Bizzy, but we'll talk about us later! Right now it's all about you!

As we grow fast, we need a high-energy, passionate Customer Success Manager who’s ready to roll up their sleeves and thrive in our scale-up hustle.


As our new Customer Success Manager (CSM), you will partner with Laura, our current CSM, to provide top-notch support and guidance to our clients. You will be the crucial bridge between our clients and our Product and Engineering teams, ensuring seamless communication and swift resolution of any issues. Your goal is to enhance client satisfaction, drive product adoption, and ultimately contribute to our growth and success.


This role is located in Ghent, with flexibility for working from home 2 days per week.

We believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for business success so feel encouraged to shine, however that manifests.


Here’s what you’ll be doing:

  • Collaborate closely with Laura to manage and nurture client relationships.
  • Act as the primary point of contact for our clients, addressing their needs and ensuring their success with our product.
  • Facilitate communication between clients and internal teams, ensuring client feedback is accurately conveyed to Product and Engineering.
  • Proactively identify opportunities for clients to maximize their use of our solutions.
  • Drive product adoption and user engagement through training sessions, webinars, and personalized support.
  • Monitor client health metrics and develop strategies to mitigate churn and promote retention.
  • Handle client escalations with urgency, professionalism, and a focus on resolution.

Vereisten

To excel it in this role, you should have/be

  • Fluency in Dutch, English, and French is a must.
  • Proven experience in a customer-facing role, preferably in a SaaS or tech environment.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic, and ever-changing environment.
  • Strong problem-solving skills and a proactive approach to challenges.
  • High level of energy, enthusiasm, and a can-do attitude.
  • Team player with a collaborative mindset.

Why should you join us?

At Bizzy, we are on a mission to help our customers in sales, marketing, recruitment and investments focus on the human side of doing business. Bizzy is the B2B intelligence platform helping businesses discover high-quality, ready-to-buy leads through a unique blend of public and trade registers, dynamic intent data, and AI-powered insights. We are the go-to-source for comprehensive, local B2B data.

Joining Bizzy is contributing to bringing our innovative solutions to the European market. If you're ready to achieve challenging goals and be part of a dynamic team, apply now and help drive Bizzy's success!

On top of a competitive salary, we offer the following benefits:

  • 🛠️ The right tools to do your job without headaches and drama;
    • 💻 Macbook Air
    • 📱iPhone 15 (with subscription)
  • 🏥 Healthcare benefits plan (incl Alan daily care)
  • 🥪 Meal vouchers
  • ⚖️ A Flex Income Plan through Payflip
  • 🕛 Flexible working hours and locations, although we love to connect in person at least 3 days per week.
  • 🍏 Fresh fruit in the office (and cookies as well 🤫)
  • 🧑‍🎓 Dedicated budget to support your growth and development
  • 🎁 Awesome Bizzy merchandise
  • 🍺 🎉 🏂 Team drinks and events

Diverse teams build better products - an asterisk you'll want to read

We know for a fact that women, people of color, and minorities in general, are not likely to apply for a job they only feel 70% qualified for. We're here to tell you that you are, in fact, enough, and strongly encourage you to be confident and to submit your application either way. You've got this! We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates, so please don’t hesitate to apply — we’d love to meet you!


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